What is your telephone number?
As a low-cost, online broker it is important for us
to keep our overheads as low as possible in order to ensure we are
able to provide our service to clients at the best possible price. That
said, it is our goal to prove that low-cost
doesn’t mean low on service or functionality. So it is on this basis,
that we do not have case representatives, nor do we have a formal
telephone support service.
What we do have is a detailed
Support Portal including an extensive Knowledge Base, and a knowledgeable, eager, and
attentive email support team willing and able to answer your
questions. As such, all of our communication is via
email or through the Contact Us page of the
Marketech Support Portal. This is designed to ensure we can quickly manage all trading and administrative issues without you having to wait on-hold over the telephone.
We acknowledge that some clients do need some
additional assistance from time-to-time, with issues that are particularly unique or complex. In the interests of efficiency, if you can provide
us with a few dot points on the questions that you have, as well as your
availability, via
email or through the
Marketech Support Portal, if required, we will try to arrange someone to call you at a mutually
convenient time.
You can get in contact with us by leaving a ticket
here.
You can email us at
support@marketech.com.au or submit a ticket through the Support Portal - we are renowned for our prompt response times!
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