We take security and privacy very seriously, and as such there are multiple options provided for you to manage the security of your Marketech Focus account, all of which can be accessed through the My Details icon in the top right corner of the platform.
The platform only allows one device to be open at a time, so if a user has their Marketech Focus platform log-in details stolen, they will be alerted to another user logging in.
To access the platform a perpetrator not only need to know the user was a client of Marketech, but would also need their computer password or phone password. If they successfully access your personal device they would need access to your Marketech Focus log-in password, and then your trading PIN, as well as your 2FA details. Once all of this has occurred, whilst they could place a trade, funds settle directly to your Macquarie CMA, and as such no money can be moved out of the platform.
The user controls their own cash through the Macquarie portal and there is no crossover between the platforms beyond the settlement of trades.
If trades were placed on your account, you will receive an emailed contract
note and, if selected, a mobile notification of the trade.
If a client wants to transfer shares into Marketech they need to sign a form, send it from their registered email address and often, a copy of their drivers licence. If they wish to move shares from Marketech to another broker, they arrange that with the other broker.